Frequently Asked Questions

Questions about our products or our people? We've got ya covered.

 
 
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What type of leather do you use? Why do you produce your products in Kenya?

We pride ourselves on using top-quality cow hide leather from tanneries across Nairobi, Kenya. This not only provides you with a quality leather product, but also employs Kenyan’s with each purchase. With over 33% of the population in Kenya living under $2 per day, employment provides our team with the opportunity to support their families.

 

Sizing 

Please measure your child's foot from heel to big toe before purchasing and compare it to our shoe size chart. We have sized our shoes based on age brackets, but some children grow faster than others. Our shoes run true to size, with room to grow based on American baby and toddler shoe sizes. If your child is in-between sizes, we recommend going with a smaller size. All of our shoes are made with genuine leather products and therefore stretch slightly.  

 

Returns and exchanges

Darn! We never want you to have to return or exchange your Olive & Annie product but if you need to please head to our Returns and Exchanges page to learn more about the down low on our refund policies. 

 
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My elastic piece that has been sewn together is sticking out of the side of my moccasin, what can I do about this?

 

If you pull the opposing side of the elastic, it will pull through to the center of the moccasin. A quick fix! If this does not solve the problem, please email us at contact@oliveannie.com for an exchange.